Shipping Policy
At Reptiles and Exotic Pets, we understand the importance of timely and reliable shipping for our customers. Here are the key details of our shipping policy:
- We process and ship all orders within 1-2 business days of receiving the order.
- We use a variety of shipping carriers, including USPS, UPS, and FedEx, to ensure prompt delivery to our customers.
- Shipping costs are calculated based on the size, weight, and destination of the package. Customers will see the shipping cost during the checkout process.
- We offer several shipping options, including standard ground shipping, priority shipping, and overnight delivery, to accommodate different customer preferences and needs.
- All live animals are shipped in specialized, temperature-controlled packaging to ensure their safety and wellbeing during transit.
- We provide tracking information for all shipments so customers can monitor the status of their order.
- If there are any delays or issues with the delivery, we will promptly communicate with the customer and work to resolve the situation.
Returns Policy
At Reptiles and Exotic Pets, we stand behind the quality of our products and the satisfaction of our customers. Here are the details of our returns policy:
- We accept returns of non-live items within 30 days of the delivery date, as long as the item is in its original, unused condition.
- Live animals are not eligible for returns, as their wellbeing and proper care are our top priority.
- To initiate a return, customers must contact our customer support team at sales@reptilesandexoticpets.com and provide details about the item they wish to return.
- Once the return is approved, customers will receive a prepaid return label to ship the item back to us.
- Upon receipt of the returned item, we will issue a full refund to the original payment method, excluding the initial shipping cost.
- Refunds will be processed within 7-10 business days of receiving the returned item.
- Customers are responsible for the cost of return shipping, unless the return is due to our error or a defective product.
If you have any other questions or need assistance, please feel free to reach out to our customer support team at sales@reptilesandexoticpets.com.